These Terms of Service (“Terms”) govern your access to and use of the S&M Enterprise website and the transportation logistics, dispatch, and business process outsourcing services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
01 Acceptance of Terms
By using our website, submitting a contact form, or entering into a service engagement with S&M Enterprise, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.
02 Services Provided
S&M Enterprise provides transportation and back-office services including, but not limited to:
- Freight dispatching and load management
- Fleet tracking and route optimization
- DOT compliance and FMCSA filings
- Billing, invoicing, and accounts receivable support
- CDL driver recruitment and onboarding
- BPO and back-office services including customer service, data entry, and administrative support
The scope, deliverables, and rates for any ongoing engagement are set out in a separate written service agreement between S&M Enterprise and the client.
03 Service Agreements
Use of our website does not by itself create a service relationship. Ongoing dispatch, compliance, or BPO services are provided under a separate service agreement, which controls in the event of any conflict with these Terms.
04 Client Responsibilities
To enable us to deliver our services, you agree to:
- Provide accurate, complete, and current information about your business, carriers, drivers, and vehicles
- Maintain required operating authority (MC/DOT) and all applicable insurance coverage
- Comply with all applicable federal, state, and local laws and regulations, including FMCSA, DOT, and safety rules
- Respond in a reasonable timeframe to communications required to keep dispatch, compliance, or BPO work moving
- Remit payment of invoices per the terms of your service agreement
05 Fees & Payment
Fees for our services are defined in your service agreement or rate confirmation. Unless otherwise agreed in writing, invoices are due within the timeframe stated on the invoice. Past-due balances may accrue late fees and may result in pausing or suspending service until the balance is resolved.
06 SMS Communications
If you opt in to receive SMS communications, message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. Opt-in data and consent are not shared with third parties for marketing, consistent with our Privacy Policy.
07 Intellectual Property
All content on this website — including text, graphics, logos, layouts, and source code — is the property of S&M Enterprise or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.
08 Third-Party Services
Our services may rely on third-party providers such as load boards, ELD platforms, mapping services, payment processors, or software vendors. We are not responsible for the availability, accuracy, or policies of these third-party services, and their use is subject to their own terms.
09 Disclaimers
Our website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, S&M Enterprise disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website or services will be uninterrupted, error-free, or free from loss or damage caused by carriers, shippers, weather, or third-party systems outside our control.
10 Limitation of Liability
11 Indemnification
You agree to indemnify, defend, and hold harmless S&M Enterprise and its affiliates, officers, employees, and agents from any claims, damages, liabilities, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of our services, your violation of these Terms, or your violation of any law or third-party right.
12 Termination
Either party may terminate services as provided in the applicable service agreement. We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, for conduct that we believe violates these Terms, is unlawful, or is harmful to other users, carriers, shippers, or our business.
13 Governing Law & Disputes
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. Any dispute arising under or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Carroll County, Georgia, and both parties consent to the personal jurisdiction of those courts.
14 Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
15 Contact
Questions about these Terms? Please reach out: