S&M Enterprise (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation logistics, freight dispatching, and business process outsourcing services.
01 Introduction
This Privacy Policy applies to information collected through our website, contact forms, SMS communications, service agreements, and day-to-day operations in providing dispatch, compliance, fleet tracking, billing, driver recruitment, and BPO services. By engaging our services or submitting information through our website, you acknowledge the practices described below.
02 Information We Collect
We may collect various types of information related to our dispatch, logistics, and BPO services. Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes. We do not share, leak, or sell collected phone numbers or personal information. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information we collect includes:
- Driver and contact information (e.g., name, phone number, email address)
- Carrier and vehicle details (e.g., MC/DOT number, license plate, equipment type)
- Dispatch logs, load records, and rate confirmations
- Location data used for route planning and optimization
- Business information submitted through our website, contact forms, or service onboarding
- Billing and payment information required to invoice and pay for services
03 How We Use Your Information
We use the collected information for the purpose of providing and optimizing our transportation, dispatch, and BPO services. This includes:
- Assigning and managing dispatch orders
- Route planning and optimization
- Communication with drivers, carriers, shippers, and clients
- Invoicing, billing, and compliance documentation (FMCSA, DOT, driver qualification files)
- Responding to inquiries submitted through our website or email
- Improving the reliability and quality of our services
04 Data Security
We take commercially reasonable measures to secure your information and protect it from unauthorized access, alteration, or disclosure. This includes implementing industry-standard security protocols, access controls, and procedural safeguards. While no method of transmission or storage is 100% secure, we work to protect your information using practices appropriate to the sensitivity of the data.
05 Third-Party Sharing
We do not sell your personal information. We may share information only as necessary to provide our services — for example, with carriers, brokers, load boards, compliance authorities, payment processors, or software providers who assist in delivering your service. These parties are permitted to use the information only for the purpose for which it was shared.
06 Data Retention
We retain personal information for as long as needed to provide our services and to comply with legal, accounting, or regulatory obligations applicable to transportation and logistics operations.
07 Your Rights
You may request to access, correct, or delete the personal information we hold about you, subject to our legal and operational record-keeping requirements. To make a request, contact us using the information below.
08 Changes to This Privacy Policy
We reserve the right to update our Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
09 Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out: